Public offer agreement

“Tarocco Studio”, hereinafter referred to as «The Seller», in order to enter into contracts for remote sales of goods to the public, publishes the present Customer Agreement terms (hereinafter referred to as the «Terms») on the following:

DEFINITION OF TERMS

Offer – the seller’s public offer to enter into a purchase-and-sale agreement (hereinafter referred to as the «Agreement») under existing conditions contained in this Agreement and incorporated addenda addressed to any legally capable physical person (a citizen).

Product – a garment, an accessory or other object of civil rights represented for sale on the Seller’s website.

Website – the Seller’s website, located on the Internet at https://tarocco-studio.com/. The Website is owned by the Seller.

Buyer – a legally capable physical person either intending to order/purchase or ordering/purchasing the Seller’s products for personal, family, home or other non commercial needs only.

Order – the Seller’s Website section filled in by the Buyer in compliance with the requirements specified by the present Terms in order to purchase the Product chosen by the Buyer.

Working day – any day except Saturday, Sunday and non-working holiday days.

I. GENERAL CONDITIONS

1.1. The Offer is deemed to be accepted when the Client makes an Order for a Product in accordance with the conditions of the Offer and sends it to the Seller.

The agreement formed by the Client accepting this Offer is deemed an adhesion contract to be joined by the Client invariably and/or without exception.

1.2.These Terms regulate relationships arising between the Seller and the Buyer in the process of remote sale of the Products represented on the Seller’s website and rendering of the consequent services to deliver the Products.

1.3.Based on the Buyer’s Order the Seller shall transfer the ownership of the Product to the Buyer, and the Buyer shall accept and pay for the Product within the time limits and on the conditions under the present Terms.

1.4.The assortment, characteristics and price of the Products are specified on the Seller’s website. For further information on the Product of interest the Buyer can contact the Seller by info@tarocco-studio.com.

1.5.The Buyer’s registration either on the Seller’s Website or by calling the Seller implies his full and unreserved consent to the Seller’s public offer, otherwise the Buyer should withdraw from buying Products on the Seller’s Website. At the time of the Order the Buyer accepts the Terms on a full and unqualified basis.

II. PRODUCT INFORMATION

2.1. The Seller hereby unconditionally represents and warrants that:

2.1.1. The Product is owned by the Seller, is free of any pledge, lien, encumbrance and/or restrictions;

2.1.2. The Product is duly marketed and does not violate third-party rights.

2.2. All the text information and visual images of the Products are owned by the Seller and/or his contractors. They may be used with the Seller’s written consent only.

2.3. The Product content featured on the Website is for reference only and cannot be interpreted to warrant the presence of the described properties and characteristics in the Product. For further information on the Product the Buyer should contact the Seller by info@tarocco-studio.com.

III. ORDER PROCEDURE

3.1. For ordering purposes the Buyer opens the page of the chosen Product located on the Seller’s website in a separate browser window, activates (clicks) the «Buy» link, browses to the «Basket» section of the website and activates (clicks) the «Checkout» link.

3.2. The «Checkout» form has fields for entering the Buyers’ surname, first name, the Product delivery address, the Buyers’ contact phone number and email address. All the fields of the form are mandatory for the Buyer.

3.3. Within 2 (two) working days after completing the Order the Buyer will receive at the indicated email address the Seller’s information on the Order’s characteristics specifying the Product’s name, quantity, price, delivery procedure and payment terms.

IV. TERMS OF PAYMENT

4.1. The Product price is specified in the corresponding section of the Seller’s website.

4.2. The price of the Product is indicated in US dollars excluding taxes and the cost of delivery of the Product.

4.3. The Product delivery price is specified in section 5 of the Terms.

4.4. The Buyer shall pay the Product price and the Product delivery price all at the same time.

4.5. The Seller is entitled to make unilateral changes to the Product price, except for the Product price in the Orders already accepted from the Buyer.

4.6. Payment for the Product is made online at the time of checkout via our secure payment gateway (Stripe). We accept major credit and debit cards. All payments are processed entirely in US Dollars (USD). We do not accept cash on delivery (COD) or direct bank transfers.

4.7. The Buyer shall make a 100% pre-payment of the Order. The Order is considered accepted for processing only after the payment is successfully authorized by the payment gateway. All anti-fraud checks are performed automatically by Stripe; the Seller does not collect or store the Buyer’s credit card details.

4.8. The payment date shall be considered either the date when the funds are credited to the Seller.

V. TERMS OF DELIVERY

5.1. The Product delivery is not included in the Product price and is paid by the Buyer as an extra at the checkout, together with the Product price.

5.2. A paid order is to be sent within 3-5 business days, not counting the date of payment

5.3. In other regions the goods shall be delivered by DHL delivery service. The final term of the Product delivery to the Buyer depends on his address and delivery region, performance of a particular delivery service and does not directly depend on the Seller.

5.4. Delivery Method
If the delivery method selected by the Buyer is unavailable at the time of shipment for reasons beyond the Seller’s control, including but not limited to carrier restrictions, logistics limitations, service suspension, or destination-specific delivery issues, the Seller reserves the right to ship the order using another available delivery method. In such cases, the Seller will choose a suitable alternative delivery option to ensure that the order is dispatched to the Buyer.

5.4.1 Guarantee of Safe Delivery
All your orders are packed to a high standard, but unfortunately there may be instances of carelessness on the part of delivery services. We therefore recommend that you check the condition of the parcel/box when you receive your order. If you find any damage on your package, you must refuse to accept it and contact us as soon as possible so that we can make some clarifications and resend your order.

5.4.2 Shipping warehouses
Orders are shipped from warehouses where the requested Tarot decks are available in stock at the time of purchase. The selection of the shipping warehouse is determined by product availability to ensure timely and efficient delivery of your orders, regardless of the warehouse location..

5.4.3 Will I have to pay customs fees?
Please note that customs fees may apply depending on the regulations of the recipient’s country. The payment of customs duties is the responsibility of the buyer. We do not have control over these charges, as they are imposed by customs authorities. Unfortunately, we are unable to intervene in or cancel this process.

5.5. The Seller shall exercise his best efforts to keep the Product delivery times specified under the present Terms, nevertheless delivery delays are possible owing to unforeseen circumstances that might occur not through the Seller’s fault.

5.6. Delivery rates:

All orders from https://tarocco-studio.com/ are delivered by DHL courier service. The cost of delivery is calculated at the time of order placement.

5.7. In case of the Product delivery by the Seller the property right and the risk of accidental damage to the Product shall be transferred to the Buyer at the moment the Product is handed over from the Seller to the Buyer and the consignment note is signed by the Buyer.

5.8. Upon delivery of the Goods, the risk of accidental loss or accidental damage to the Goods shall pass to the Buyer at the moment the Goods are handed over by the Seller to the representatives of the delivery service. Ownership of the Goods shall pass to the Buyer at the moment the Buyer accepts the Goods from the representative of the delivery service, provided that the Buyer has paid for the Goods and signed the accompanying documents.

5.9. The Product is to be packed in a case (packaging) ensuring its safe transportation and storage, except for the Products whose character does not require casing and (or) packaging.

5.10. Consignment notes are not sent with the goods. The buyer has the right to request the invoice from the seller

5.11. At the moment the Product shall be delivered the necessary information is passed on to the Buyer under the «Remote Sales of Goods Regulations».

5.12. The Product shall be delivered to the Buyer at the address stated in his Order. Is the Buyer is absent at the address, the Product may be handed over to another person authorized by the Buyer. When handing over the Product the Seller/ delivery service is eligible to request the Buyer’s identification document.

5.13. The Buyer shall inspect the delivered Product, check if the Product’s quality and quantity is compliant with the sample and (or) description featured on the Seller’s Website. The Buyer shall check the Product’s complexity and exterior appearance, ensure that there are no obvious visible defects and apparent inconsistency of the delivered Products with the description on the Seller’s website and make the appropriate note on the consignment bill.

5.14. In case the Buyer has made a mistake specifying the Product delivery address or has failed to fulfill his obligations concerning the acceptance of the Product the Seller is eligible to refund the Product price and delivery expenses, as well as the Product’s return consignment.

5.15. Shipments to PO Box Addresses (U.S. Only)
If the Customer provides a PO Box address for delivery within the United States, the order will be shipped via a regular postal service instead of a commercial courier (such as DHL), as courier companies do not deliver to PO Box addresses. Delivery times and tracking availability may differ from standard courier shipments. The Seller is not responsible for any delays, restrictions, or service differences resulting from the Customer providing a PO Box address.

VI. RETURN POLICY

6.1. The Buyer is eligible to reject the Product at any moment prior to its delivery, and after it has been delivered — within 30 (thirty) calendar days, in accordance with our Refund Policy.

6.2. The Buyer is eligible to exchange or return the Product within 30 (thirty) calendar days, provided the conditions of the store’s Refund Policy are met. For full details, please refer to our official Refund Policy page.

6.3. The Buyer is not eligible to reject the Product of the proper quality, featuring specific characteristics.

6.4. When returning or exchange the Product of the proper quality the Buyer is obliged to fulfill the following conditions:

6.4.1. The product should be clean, without any traces of dust, without evidence of use, without damage, in resalable condition, in original packaging;

6.4.2. The Product should be accompanied by proof-of-purchase documents (cash or sales receipt, other proof-of-purchase documents) and the Product return/exchange claim.

6.5. If the Buyer rejects the Product of the proper quality, under clause 6.4. of the Terms the Seller shall refund the Buyer the price of the returned Product, except for the Seller’s delivery expenses to return Product from the Buyer.

6.6. In case the Seller has delivered a low quality Product, the Buyer shall reject the Product upon delivery and inform the Seller thereof by email info@tarocco-studio.com.

6.7. Once the order has been handed over to the shipping company and is in transit, it can no longer be recalled or canceled by the Seller. If the Buyer wishes to refuse the order after it has been shipped, they must first receive the parcel and then return it to the return address provided by the Seller.

6.7.1. All return shipping costs are the responsibility of the Buyer.

6.7.2. The original shipping cost paid by the Buyer is non-refundable.

6.7.3 The Buyer is solely responsible for any customs duties, import taxes, or other fees that may be applied by the destination country. These charges are not included in the purchase price or shipping cost and must be paid by the Buyer upon delivery, if applicable.

6.7.4. The Seller is not responsible for delays caused by customs procedures or the refusal of the Buyer to pay import-related charges.

6.8. The amount paid by the Buyer for a Product of inadequate quality shall be refunded to the Buyer within 10 (ten) business days of the date the relevant claim is approved. The refund shall be processed automatically in USD and credited back to the original method of payment via Stripe.

6.9. The Product exchange or return is possible in case the Product was not in use, and his marketable appearance, consumer properties, seals, manufacturer labels, the Seller’s trademark tags, etc are intact. Upon detecting the evidence of the Product use, the Seller reserved the right to reject the money refund on this ground.

6.10. By placing an order and purchasing a deck of cards, the buyer acknowledges that the actual colour shades of the cards may differ from the images displayed on the website. These variations may be due to factors such as:

• Differences between production batches;
• Variations in color reproduction on different screens and monitors;
• Changes in the protective coating applied to the cards.

The manufacturer reserves the right to change the protective coating on the cards without prior notice. Since the protective coating may also affect the cards’ color, any color differences arising from the above factors are not grounds for return or exchange.

VII. PRIVACY AND PERSONAL DATA PROTECTION POLICY

7.1. During the Website registration or checkout, the Buyer shall provide the Seller with the following data: First Name, Surname, email address, phone number, and the Product delivery address. The Seller has a right to use this information solely to fulfill their obligations towards the Buyer. All payment and financial data are securely handled by our payment processor (Stripe). The Seller does not request, collect, or store the Buyer’s passport details or full bank card information.

7.2. By providing his personal data during the website registration process, the Buyer gives his consent to receive promotional mail. The specified mail features information on forthcoming promo offers and other Seller’s events, including promotional mail and special offers. Information is sent as an email to the address and/or as a short message (sms) to the phone number provided by the Client during registration. Promotional materials may be provided as printed and souvenir products, placed into the clients orders and delivered to the provided postal address as letters and packages.

7.3.If the Buyer does not want his data to be used under the clause 7.2 of the Terms, he should address the Seller by sending a free-format email to info@tarocco-studio.com.

7.4. By providing his personal data during the website registration the Buyer gives the Seller his voluntary consent to process and use his personal data for:

– aims stipulated by the Seller’s memorandum of association;

– the Buyer’s website registration;

– sending promotional mail to the Buyer;

– meeting his obligations towards the Buyer;

– promoting the Seller’s products and services in a number of ways, automatic personal data analyses included;

– marketing research;

– the Website assessment and analysis.

The present consent may be withdrawn only on condition of notifying the Seller in accordance with the procedure specified in clause 7.3. of the Terms.

7.5. The Seller shall hold the information received from the Buyer confidential. Whereby the Seller disclaims all liability for the information publicly provided by the Buyer on the website.

7.6.The Seller shall not be in breach if the information is forwarded to agents and third parties acting on the basis of the contract with the Seller in order to fulfill obligations towards the Buyer. The Seller shall not be in breach for disclosure of information in keeping with reasonable and applicable legislative requirements.

VIII. PRE-ORDER TERMS AND CONDITIONS

8.1. Definition. A “Pre-Order” is the ordering and full upfront payment of a Product that is currently in the production or pre-production stage and is not yet available in the Seller’s stock. By placing and paying for a Pre-Order, the Buyer explicitly confirms that they have read the Product description, understand the estimated timeline, and agree to these Terms.

8.2. Estimated Timelines. The estimated date of arrival (release date) and the start of shipping are indicated in the specific Product’s description on the Website. The Buyer acknowledges and agrees that these dates are estimates only and are subject to change. Due to the complexities of the publishing and manufacturing process (including but not limited to printing delays, quality control checks, or logistics), the Seller reserves the right to adjust the release date. The Seller undertakes to notify Buyers of any significant delays via the email address provided at checkout.

8.3. Cancellation and Refund Policy.
The Buyer acknowledges that the funds received from Pre-Orders are invested directly into the manufacturing costs (printing, materials, logistics) of the limited edition run. Therefore, Pre-Orders are final and cannot be canceled, modified, or refunded at the Buyer’s request once the payment has been processed. Refunds are only issued if the Seller officially cancels the production of the Product entirely.

8.4. Fulfillment. Shipping of Pre-Ordered Products commences only after the completion of the production cycle and the physical arrival of the stock at the Seller’s warehouse. Orders are typically processed and shipped in the order they were received.

8.5. Combined Orders. If a single Order contains both “In-Stock” items and “Pre-Order” items, the entire Order will be placed on hold and shipped in a single package only when the Pre-Order items become available. If the Buyer wishes to receive the In-Stock items immediately, they must place two separate orders.

8.6. Force Majeure. In the unlikely event that the Seller is unable to fulfill the Pre-Order due to unforeseen circumstances (e.g., production failure, force majeure), the Seller reserves the right to cancel the Order and guarantees a full refund of the amount paid by the Buyer.

IX. FINAL CLAUSES

9.1. Before making the order the Buyer received from the Seller all the necessary information described in the «Remote Sales of Goods Regulations», that is about essential consumer properties of the Product and the Seller’s address (location), the place of the Product’s manufacture, the Seller’s full brand name (name), the price and terms of the Product’s purchase, its delivery, lifespan, expiry date and warranty period, the payment procedure.

9.2. The Seller has the right to unilaterally amend the Terms without notice. The amendments come into effect instantly since the moment of their publication on the Seller’s Website and are applied to the Orders made after their publication.